Terms of Service

1. Acceptance of these Terms

Welcome to TideView (the “Service”). These Terms of Service form an agreement between you (“you” or the “user”) and the operator of the Service, TideView (“we”, “us”). Please read them carefully before using the Service. By creating an account or using the Service you confirm that you have read, understood and agreed to these Terms.

2. Scope of the Service

TideView is a strategy validation workspace for trading research: charting, Pine-compatible scripting, backtesting, walk-forward validation, AI-assisted analysis, replay and reporting. The Service is provided for research and education only. It does not provide investment advice, recommendations, portfolio management or brokerage services, and it cannot place or execute orders. Output of any feature — including AI output, screening results and backtest reports — is not a recommendation to buy or sell any instrument.

3. Accounts and eligibility

You need an account for full functionality. The Service is intended for adults with full legal capacity; you must be at least 18 years old to register or use it. You are responsible for keeping your credentials secure and for all activity under your account. Notify us at the address below if you suspect unauthorized access. You may close your account at any time from account settings or by contacting us.

4. Subscriptions, billing and auto-renewal

The Service uses a free plan plus paid subscriptions (currently Core, Pro and Ultra). Current prices, plan contents and any promotions are stated on the pricing page at the time of purchase. Prices may change; changes apply from your next billing period and we will notify you in advance of any increase.

Subscriptions renew automatically at the end of each billing period (monthly or yearly) until cancelled:

• Renewal notice: for yearly plans and where required by law, we send a reminder before the renewal charge;
• How to cancel: turn off auto-renewal anytime in Account → Subscription. Your paid period stays active until it ends; no further charges follow;
• Price changes: if the renewal price differs from what you currently pay, we notify you in advance and you may cancel before it applies;
• Payment methods: charges are processed by our payment providers (e.g. Stripe); their terms govern the payment transaction itself.

5. Refunds

First-time purchases of a subscription are eligible for a refund within 14 days of the initial charge. Metered usage already consumed (for example AI or compute capacity) may be deducted from the refund. Renewal charges are refundable within the same window only where required by applicable law. This policy does not limit any non-waivable statutory rights in your jurisdiction. To request a refund, contact us at the address below with the account email and order reference.

6. Acceptable use

When using the Service, you agree not to:

• violate applicable laws or regulations;
• interfere with, disrupt or overload the Service, or circumvent billing, quota or security mechanisms;
• scrape, resell or redistribute market data or other content beyond what your plan and the data providers' terms permit;
• use the Service to provide unlicensed investment advice, sell trade signals, or present its output as guarantees of performance;
• infringe the rights, trade secrets or intellectual property of others, or upload unlawful content;
• reverse engineer the Service except to the extent a mandatory law allows it.

We may suspend or restrict accounts engaged in the conduct above, with notice where practicable.

7. Intellectual property

The Service — including software, design, text, graphics and trademarks — belongs to TideView or its licensors. We grant you a limited, non-exclusive, non-transferable licence to use it under these Terms. You retain ownership of strategies, scripts and notes you create; you grant us the licence needed to store and process them solely to operate the Service. We do not use your private strategies to train models for other users without your consent.

8. Disclaimers

All information, data, indicators, AI output and backtest reports are provided for research and education only and do not constitute investment advice or an offer of any kind. Markets involve risk, including loss of principal. Past or simulated performance never guarantees future results. You make your own decisions and bear their outcomes.

The Service is provided “as is” and “as available”. Market data may be delayed, incomplete or inaccurate and must not be relied on for live order execution. To the maximum extent permitted by law, we disclaim implied warranties and are not liable for indirect or consequential losses, including trading losses, data loss or business interruption. Nothing in these Terms excludes liability that cannot be excluded by law.

9. Changes, suspension and termination

We may modify, suspend or discontinue the Service or parts of it for business, technical or compliance reasons; we announce material changes in advance through the Service or by email. If we discontinue a paid service you have already paid for, we refund the unused portion pro rata. We may terminate accounts that materially breach these Terms.

10. Governing law and disputes

These Terms are governed by the laws of [Singapore — to be confirmed], excluding its conflict-of-law rules. Disputes should first be raised with us in writing; we aim to resolve them amicably. Failing that, disputes are subject to the exclusive jurisdiction of the courts of [Singapore — to be confirmed], unless mandatory consumer law in your country of residence provides otherwise.

11. Changes to these Terms

We may update these Terms as the law or the Service evolves. Updates are published on this page with a new effective date; for material changes we notify you in the Service or by email. Continued use after the effective date constitutes acceptance.

12. Contact

Questions about these Terms are welcome at:

Email: support@tideview.ai